1. TERMS
1.1.
IKEA Estonia – Runikon Retail OÜ, a Company incorporated and operating under the laws of the Republic of Estonia. Company registration No 14611049, address: Kangrumetsa tee 1, Kurna, 75307 Harjumaa, Republic of Estonia, VAT Payer’s No EE102125100. All the information about this Company is collected by Commercial Register of the Republic of Estonia.
1.2.
Customer – a legal person or a natural person (entrepreneur) intending to purchase goods from IKEA Estonia for business or profession-related purposes, i.e., not for personal, family or economic needs.
1.3.
Goods Receiving Area – it is an area inside the IKEA Estonia pickup point, located at Kangrumetsa tee 1, Kurna, 75307 Harjumaa, Republic of Estonia, where customers can receive goods that they have purchased.
1.4.
Terms and Conditions – provisions that are defined in this document.
2. GENERAL CONDITIONS
2.1. These Terms and Conditions are a binding legal document stating the rules of purchase of goods, payment for goods, delivery procedures, responsibilities and other obligations related to the purchase and selling of goods, valid for both of the Parties, i.e., the Customer and IKEA Estonia.
2.2. By placing the purchase order, the Customer confirms that he/she agrees with these Terms and Conditions.
3. ORDERING
3.1. The Customer can make a purchase order by sending order to e-mail
B2B@ikea.ee.
3.2. The Goods Sales and Purchase Agreement between the Customer and IKEA Estonia shall be deemed concluded when the Customer provides the IKEA Estonia a completed purchase order form and makes a payment based on the prepayment invoice issued by IKEA Estonia. The Goods Sales and Purchase Agreement between the Customer and the IKEA Estonia shall stay in force until the contractual obligations have been completed.
4. PREPAYMENT INVOICE
4.1. Upon receipt of the completed purchase order form, the Customer Service specialist of IKEA Estonia shall contact the Customer and finalise the order.
4.2. Upon finalisation of the purchase order, the Customer Service specialist of IKEA Estonia shall issue a prepayment invoice to the Customer within 3 business days.
5. ORDER PREPARATION
5.1. The purchase order preparation and product delivery time counting shall be initiated right after a payment for the prepayment invoice has been made by the Customer.
6. TERMS OF DELIVERY AND TRANSPORTATION
6.1. The Customer can order additional delivery service to the point of delivery chosen by him/her, and the delivery service fee will be added to the total price in the prepayment invoice.
6.2. The delivery charges are available on
https://www.ikea.ee/en/customerservice/about_services#delivery. Delivery fee to the agreed delivery point does not include carrying of the ordered goods to higher than the fifth floor in the Customer’s specified building.
6.3. The Customer undertakes to ensure proper access to the unloading site (to unlock gates, open safety barrier, open the doors etc.). Entrance and delivery is available only through the doors (delivery through a balcony or windows is not available).
6.4. Delivered goods shall be unloaded in a place indicated by the Customer, as it was agreed before. If the Customer prefers to have the delivered goods moved to a different place in the point of delivery, this shall be done by his/her own efforts.
6.5. If Customer is not present at the place of delivery on the agreed time and 20 minutes later, the delivery shall be considered unfulfilled due to Customer’s fault. In this case the ordered goods shall be returned to the IKEA Goods Receiving Area. Following the request of the Customer, the stored goods can be redelivered to him/her on the newly agreed time and under the same delivery charges, after the delivery charges have been fully paid.
6.6. IKEA Estonia shall not be liable for any delay in delivery due to the fault of third parties and/or the Customer, including any circumstances related to him/her.
6.7. The service of carrying goods to a higher floor than the fifth floor shall be ordered separately. The above mentioned service charges shall be added to the total sum of the prepayment invoice and paid at once, excluding separately aligned cases when goods shall be carried free of charge. This service refers to all goods, except bulky and/or assembled goods from the Showroom or the discounted goods from the AS-IS department.
6.8. If there is an elevator in a building, all the goods shall be transported to the agreed location using the elevator. If there is no elevator in a building, it is out of order or items do not fit in it, the Customer shall arrange the delivery individually or he/she may have it done for an additional fee, i.e., 3.00 €/each floor
6.9. The maximum order size is 500 kg or 6 m3. If weight/volume exceeds than the stated maximum value, the fee shall increase respectively (e.g., if it is 501 kg or more, the Customer shall pay as per two orders etc.). We do not deliver plants, food, discounted goods, Persian rugs.
6.10. The Customer shall inspect all goods upon receipt and shall be deemed to accept delivery of such goods, unless notice is given to the carrier in writing of any defect or non-conformity. In case of no such notices, it shall be considered that goods have been delivered in a complete set, undamaged and suitable for use. The Customer shall inform the carrier about any defects or unconformities (defected goods or packages, uncompleted/wrong set etc.) in writing by making the free-form goods irregularities/discrepancies act. The Customer is obliged to inform the carrier in due time; otherwise IKEA Estonia will be exempted from liability for any damages of goods unless such irregularities or discrepancies are the result of manufacturing defect. The Customer shall comply with the above mentioned condition upon receiving the ordered goods personally at IKEA according to provisions stated in Article 7, as well as upon delivery on site.
7. RECEIVING, STORING AND WAREHOUSING OF THE GOODS
7.1. The Customers can take the ordered goods free of charges from the Goods Receiving Area at IKEA Estonia.
7.2. A person who comes to take the goods from the IKEA Goods Receiving Area shall provide document proving his/her right to act on behalf of the Customer. IKEA Estonia has the right to refuse to give away goods to customers who cannot provide any of the above mentioned documents.
7.3. The Customer is obliged to take the ordered goods in a three (3) business day period after he/she has been informed by IKEA Estonia about such possibility.
8. FURNITURE ASSEMBLY SERVICE
8.1. Furniture assembly and installation services shall be ordered separately and the related charges shall be added to the total sum of proforma invoice to be paid by the Customer. For furniture assembly and installation fees, please visit
https://www.ikea.ee/en/customerservice/about_services#assembly. Also a fee for fittings shall be applied. It comprises 16% of the total furniture purchase price and will be included into the invoice.
8.2. In case of the kitchen and/or any other storage furniture assembly order, service charges shall be calculated separately.
8.3. In case additional works and/or additional materials must be used while assembling and mounting the furniture, related expenses shall be covered by the Customer on site. You can find the approved pricelist on the website
https://www.ikea.ee/en/customerservice/about_services#assembly.
8.4. The Customer ordering kitchen furniture and equipment installation services shall provide IKEA Estonia with a final kitchen plan at least two (2) business days prior to a set installation date. IKEA Estonia has the right to postpone the installation works until the plan is submitted and to start installation works two (2) business days after kitchen plan has been received. Only IKEA appliances shall be installed.
8.5. Upon arrival of the assembly specialist, the furniture and appliances must be in the original packaging and the room has to be clean and prepared for furniture assembly works. Please note that unpacked furniture/appliances will not be assembled and money for the assembly specialist’s arrival shall not be refunded.
9. FINAL PROVISIONS
9.1. In case of necessity or under the circumstances specified in the legislation, IKEA Estonia has a right to alter, amend or supplement these Terms and Conditions. The amended Terms and Conditions can be found on a website
www.IKEA.ee. The new version of the Rules shall enter into force when published on the IKEA Estonia website
www.IKEA.ee.
9.2. For contractual relationship that arises between the Parties, laws of the Republic of Estonia shall apply.
9.3. All questions or disputes between the Parties concerning interpretation or implementation of these Terms and Conditions shall be settled by consultation and negotiation between them. If the question/dispute is not settled by consultation/negotiation within twenty (20) days, it shall be considered by a competent court on the basis of jurisdiction, determined by the registered office of the IKEA Estonia.